July 2018
Wonder why an ATM user experience hasn't evolved over decades? Let's take ATMs out of their dull funk and talk goals.
Here's some user experience changes ATMs need, for quick cash dispensing and contextual advice on money moves.
User behaviour and history dominate the consumer’s online journey. Taking notes from the above, contextual targeting basis default cash transactions + meaningful live customer interactions will possibly be the top-down future approach for ATMs.
Not surprised it's being used as a security and authentication tool in the rural banking sector by a group of women- http://bit.ly/CourageintoCapital
Depending on latest transactions, the machine will straight up take you to the most common type of transaction, display the five most recent transactions and speed up the process.
Face ID is throne to phone identification. Facial recognition tech has fallen off the tree. It’s not just cool; it’s convenient. Look forward to see how this tech will affect our lives and our ATMs.
Meanwhile, ATMs should adopt biometrics as the new normal to transact money across accounts in rural and urban India.
Not surprised it's being used as a security and authentication tool in the rural banking sector by a group of women. http://bit.ly/CourageintoCapital
Build relevant interactions with customers beyond cash transactions, by treating them with immersive experiences and unlimited choices on best ways to spend their money and time - entertainment, retail, food, investing in financial products, and tons more.
Adding a bit of flair, create interactive on-ground immersive experiences with AR or QR codes within the ATM booth, to bring alive recommendations for the customer based on their transaction.
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